All employees may report any and all ethical or clinical issues to proper authorities without the fear of retaliation by Smith & Dean, Inc. DBA Dean’s Professional Services (DPS). No employee will be penalized, disciplined, discriminated against for exercising his or her right of complaint, or assisting another employee in the presentation of the grievance.
REPORTING A COMPLAINT
If you have a complaint about Dean’s Professional Services or the quality of care at a Joint Commission-accredited health care organization, The Joint Commission wants to know about it. Submit your complaint online or send it by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.
The Joint Commission encourages anyone who has concerns or complaints about the safety and quality of care to bring those concerns or complaints first to the attention of the Dean’s Professional Services leadership or Executive Compliance Committee, which will often lead to more immediate resolution of the matter. Matters concerning billing, insurance, payment disputes, individual personnel or labor relations issues are not within The Joint Commission’s scope. Also, The Joint Commission does not review complaints of any kind in unaccredited organizations.
These links and information can be found on our website under the Compliance Tab.
Office of Quality Monitoring
The Joint Commission
Fax: One Renaissance Boulevard
Office of Quality MonitoringOakbrook Terrace, IL 60181